Help Center
How can we help?
One place for complaints, suggestions, requests, refunds, payment issues and technical support.
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How can we help?
Complaints, suggestions, feature requests, refunds, payment issues and technical bugs all come through one place.
My Requests
Track status and continue the conversation.
What to expect
UrgentAccount access, failed payment blocking use, or a live paid activation issue.First response target: 1 hour
HighMajor bug, incorrect charge, or time-sensitive customer issue.First response target: 4 hours
NormalStandard complaints, requests, questions and non-blocking bugs.First response target: 12 hours
LowSuggestions, ideas and non-urgent improvements.First response target: 24 hours
Refunds are reviewed rather than automatically issued. Include the order number and reason so the request can be handled quickly. Requests received after hours are logged immediately and prioritized by urgency.